Missed-call response
Send a fast, branded text when the business cannot answer the phone.
Backline by Auxier Systems
Missed-call text-back before the lead cools off.
Turn missed calls into structured service requests before the lead cools off. Backline replies quickly, gathers photos and time windows, and gives the owner one clean follow-up dashboard.
01
Reply to missed calls
02
Collect photos and timing
03
Route follow-up to the owner
Demo preview
A lead intake flow that starts the conversation for you.
Backline turns a missed call into a text conversation, asks for useful job details, and creates a clean request card the owner can act on.
Owner dashboard
Garage door will not close
- Caller
- Taylor M.
- Photos
- 3 received
- Best window
- Tomorrow AM
Workflow
From missed call to booked follow-up.
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01
Caller misses you
The system catches the missed call event and starts the response while the lead is still warm.
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02
Backline texts back
The caller gets a professional reply asking for the details that matter for the job.
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03
Photos and windows arrive
Images, notes, and preferred timing become a structured request instead of a scattered text thread.
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04
Owner gets the next action
The dashboard shows what happened, what was collected, and what needs to happen next.
What it handles
The lead response work that usually depends on speed and memory.
Photo-first intake
Ask for images, notes, issue type, and preferred service windows before the owner calls back.
Owner dashboard
Turn caller details into a clear card with status, context, and the next follow-up action.
Custom routing
Adapt messages, service categories, escalation rules, and booking steps to the business.
Best fit
For local service businesses where every call can matter.
Good fit
- Garage door, HVAC, plumbing, electrical, roofing, and repair companies.
- Owners who miss calls while driving, selling, or doing the work.
- Teams that need photos and timing before deciding how to respond.
Built around the site
- Dashboard login can live inside the customer's own web presence.
- Messages can match the company's voice and service categories.
- Future booking, review request, and CRM handoffs can be added.
Pricing
Less than one recovered job per month.
All-in-one platforms with missed-call text-back start around $249/month. Backline is the focused version, set up for you.
Backline Pro
$179/month
Plus a $1,000 one-time setup covering carrier registration, install, and your branded messages. Starter plan available at $99/month for lower call volume.
- 1,500 texts and 500 photo messages included monthly
- Overage at $0.04 per text, $0.06 per photo message
- Dashboard, hosting, updates, and support included
Own it outright
$4,900 one-time
A lifetime license on your own phone number and infrastructure, with messaging billed at carrier cost.
- Full deployment and handoff
- Optional care plan at $95/month
- Custom intake flows quoted separately
Start here
Book a Backline lead audit.
Send the current missed-call process, how fast you usually follow up, and what details you wish you had before calling back. You can also email hello@auxiersystems.com.